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Notifying the Public of Rights Under Title VI

Santa Barbara Metropolitan Transit District (MTD) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with MTD.

For more information on MTD’s civil rights program, and the procedures to file a complaint, contact 805-963-3364; email info@sbmtd.gov; visit www.sbmtd.gov; or visit our administrative office at 550 Olive Street, Santa Barbara, CA 93101. To read about our Title VI Program, click here.

A complainant may file a complaint directly with the Federal Transit Administration at the following address: Office of Civil Rights, Attention: Title VI Program Coordinator, 1200 New Jersey Avenue, SE, Washington, DC 20590.

If information is needed in another language, contact 805-963-3364.

Si necesita informacion en otro idioma por favor llame 805-963-3364.


MTD Reasonable Modification Policy and Americans with Disabilities Act (ADA) Complaints

MTD is committed to providing safe, reliable, courteous, accessible, and user-friendly services to its customers. To ensure equality and fairness, MTD is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling MTD at (805) 963-3366 or emailing MTD from our website at: www.sbmtd.gov/about/contact-information.html.

If you have a complaint about the accessibility of MTD’s bus service, or if you believe you have been discriminated against because of your disability, you can file a written complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident, including:

  • Your name, address, and contact information (telephone number, email address)
  • For accessibility complaints: time, date, location, and reason you believe we are not accessible to persons with disabilities
  • For complaints relating to alleged discrimination based on disability: time and date of incident, what happened, and who was responsible
  • The location, bus, vehicle number, and/or route if applicable

Please send the completed complaint form to: Santa Barbara Metropolitan Transit District, Attn: ADA Coordinator, 550 Olive Street, Santa Barbara, CA 93101