PART TIME (20-25 hours a week)

COMPENSATION PACKAGE

• Starting wage at $13 per hour
• Options available for medical/dental insurance
• Generous 401k plan
• Sick leave

POSITION OVERVIEW

Under general supervision, the Customer Service Representative is responsible for assisting the public who inquire by telephone or visit the Transit Center providing information on MTD’s bus services including bus route information and sale of bus passes. Assists in resolution of issues that may arise regarding ridership.

• Handle cash and checks, maintains bus pass inventory according to district policy and balance cash box daily.
• Answer telephone inquiries in a timely, efficient, friendly, and helpful manner.
• Maintain up-to-date knowledge of all bus routes and schedules.
• Provide up-to-date accurate route information to callers and walk-in ridership in a friendly manner.
• Provide forms, information, and assistance in regards to mobility pass IDs.
• Assist passengers with change machines and ticket vending machines.
• Takes account for items that are left behind by passengers; maintains order for lost/found items in storage area, and returns items to passenger(s) adhering to MTD’s policies and procedures.
• Attend to and resolve complaints from passengers. Refers complaints to appropriate department for resolution.
• Announce bus arrival/departures and route information over Public Announcement.
• Pay close attention to any safety issues that may arise and reports findings immediately to the Transit Center Supervisor for immediate attention.
• May attend community outreach special events.
• Assist with early morning fare revenue collection.
• Assist with tracking, routing, and resolution of complaints and compliments.
• Performs other related duties as needed or required.

QUALIFICATIONS

The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position:

• One year of verifiable experience in customer service and/or retail sales, including cash handling experience.
• High School diploma or High School equivalency (GED).
• Ability to communicate in a clear and concise manner with fellow co-workers and the general public.
• Public Agency experience is preferred.
• Knowledge of proper cash handling techniques.
• Principles and practices of excellent customer etiquette.
• Basic Arithmetic.
• Basic fundamentals of clerical and office procedures.
• Basic computer skills such as Microsoft Word, Outlook, and Excel.
• Bilingual in Spanish preferred, but not required.

WORKING CONDITIONS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT

Environment – Works in indoor office conditions with exposure to outdoor conditions in public city streets, special events and facilities areas; may drive district vehicle while conducting district business. Physical – Hearing and Speaking sufficient to articulate information in person, and by telephone. Vision within normal range with or without correction; sitting or standing for extended periods of time. Ability to push, lift, carry, and pull up to 50 lbs, walking on uneven surfaces; uses hands to handle, feel and operate standard office equipment including work assigned computer, mental capability to use or apply analytical reasoning and concepts, read and interpret documents, observe and interpret people and situations, perform detailed on multiple concurrent tasks. Hazards – Exposure to traffic, fumes, dust, dirt, and computer screens.

DISCLAIMER

Position overview is not construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, department head or general manager.

SELECTION PROCESS

All applications will be evaluated on their related work experience and education qualifications. MTD will invite the most qualified candidates to participate in an oral interview. MTD application MUST be fully completed and must clearly show that the minimum requirements are met. Any questions on application that are unanswered may cause you to be excluded from the selection process. All statements made on an application are subject to investigation and verification. Any invalid applications are subject to disqualification.

EXAMINATION

The examination will include one or more of the following:

• Application Review
• Oral Interview
• Job Knowledge Test

PRE-EMPLOYMENT PROCESS

The process includes a job specific pre-employment physical and drug screening to be completed by an industrial health clinic of MTD’s choice; criminal background and references will also be performed. All offers of employment are conditional upon successful completion of the pre-employment process.

Applicants may submit an online application OR obtain an application at www.sbmtd.gov and submit your application to:

Attn: HUMAN RESOURCES

SANTA BARBARA METROPOLITAN TRANSIT DISTRICT

550 Olive Street, Santa Barbara, CA 93101

Or by email to careers@sbmtd.gov

IMMIGRATION AND CONTROL ACT OF 1986

In order to comply with the provision of this law, all applicants prior to placement, must provide proof of work eligibility and attest that they are a citizen, permanent resident alien, or otherwise authorized to be employed.

COMPENSATION PACKAGE

• Starting wage at $29.20 per hour
• Night premium of $1.25 per hour after 6:00pm
• Annual $1,100.00 tool allowance
• Medical, Dental & Vision Insurance/family coverage
• Employer-funded pension
• Optional 457(b) supplemental retirement
• Paid holidays
• Paid vacation
• Sick leave

Department of Motor Vehicles (DMV) H-6 driving print out is required to be submitted for consideration.

POSITION OVERVIEW

Under general supervision, performs complete mechanical repairs, maintenance, installation of equipment and servicing district buses and automobiles maintained by the district.

Mechanic is classified as a safety sensitive position and is subject to drug and alcohol testing, including random testing, under the Department of Transportation (DOT) Federal Transportation Administrative (FTA) drug and alcohol regulations.

• Diagnose and troubleshoot engine in the fleet with updated equipment and data information systems available.
• Proficiently remove and install engines, transmissions, rear axle units and all auxiliary units, including windows.
• Diagnose and repair braking, steering mechanism, axle units, wheelchair lifts, hydraulic, heating, electrical, chassis, and suspension components.
• Comprehend procedures, read electrical schematics, repair faults, cell and battery diagnostics and replacements.
• Perform field or shop inspections of buses or district vehicles to determine repair needs/or estimate costs of repairs.
• Conducts repairs of disabled buses or vehicles in the field, if and when possible.
• Performs other related duties as needed or required.

QUALIFICATIONS

The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position:

• Combination of education, training and experience equivalent to the completion of High School; High School Diploma or GED.
• Course work in auto, truck and/or fleet mechanics. 3 recent years of experience as a mechanic in automotive; preferably in heavy equipment and fleet repair.
• Knowledge of method, practices, materials and tools used in repair and maintenance of automotive and fleet equipment
• Knowledge of various types of diesel powered and gasoline powered automotive drive trains.
• Principals and techniques servicing air brakes, vehicular hydraulic and electrical systems.
• Operate and test repair equipment.
• Knowledge of basic mechanical principles and practices of automotive repairs and preventative maintenance.
• Operate desktop computer to obtain information on available parts and other work related information.
• Ability to communicate in a clear and concise manner with fellow co-workers and the general public.
• Abide by all rules and regulations outlined in employee handbook.
• Valid Class B Driver’s License with Passenger Endorsement or the ability to obtain one is required.

WORKING CONDITIONS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT

Works with exposure to outdoor conditions in maintenance yard/garage environment. May be required to drive buses or district vehicles/equipment to various locations, such as, public city streets, maintenance, and facilities areas within conducting district business. Physical – Hearing and Speaking sufficient to articulate information in person, meetings, and telephone. Vision within normal range with or without correction; sitting, walking, bending, stooping, squatting, kneeling, lying down, twisting, balancing, reaching, steering, neck, mobility. Ability to push, lift, carry, and pull up to 50 lbs. Manipulates hands, fingers, and wrists to handle, feel, grasp, or operate tools, parts, controls, and equipment; standing for extended periods of time, walking on uneven surfaces; uses hands to handle, feel and operate standard office equipment including work assigned computer, mental capability to use or apply analytical reasoning and concepts, read and interpret documents. Hazards – Exposure to traffic, fumes, dust, dirt, heights, noise, fumes, from oil, gas, diesel fuel, diesel, cleaning solvents.

DEMONSTRATED DRIVING RECORD

You will need to submit a copy of your DMV printout (this is called an “H6” California Driver’s History Record). Your record must not have a citation for reckless driving or a citation related to driving under the influence of drugs or alcohol within 10 years of hire. Your DMV record must not have a combination of more than two citations and/or at fault accidents within the last 3 years. Please fax a copy of your DMV H6 printout to the attention of Human Resources at (805) 963-9573.

DISCLAIMER

Position overview is not construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, department head or general manager.

SELECTION PROCESS

All applications will be evaluated on their related work experience and education qualifications. MTD will invite the most qualified candidates to participate in an oral interview. MTD application MUST be fully completed and must clearly show that the minimum requirements are met. Any questions on application that are unanswered may cause you to be excluded from the selection process. All statements made on an application are subject to investigation and verification. Any invalid applications are subject to disqualification.

EXAMINATION

The examination will include one or more of the following:

• Application Review
• Oral Interview
• Job Knowledge Test

PRE-EMPLOYMENT PROCESS

The process includes a job specific pre-employment physical and drug screening to be completed by an industrial health clinic of MTD’s choice; criminal background and references will also be performed. All offers of employment are conditional upon successful completion of the pre-employment process.

Applicants may submit an online application OR obtain an application at www.sbmtd.gov and submit your application to:

Attn: HUMAN RESOURCES

SANTA BARBARA METROPOLITAN TRANSIT DISTRICT

550 Olive Street, Santa Barbara, CA 93101

Or by email to careers@sbmtd.gov

IMMIGRATION AND CONTROL ACT OF 1986

In order to comply with the provision of this law, all applicants prior to placement, must provide proof of work eligibility and attest that they are a citizen, permanent resident alien, or otherwise authorized to be employed.

COMPENSATION PACKAGE

• 30 hours per week
• Starting wage at $21.27 per hour
• Medical, Dental & Vision Insurance/family coverage
• Employer-funded pension
• Optional 457(b) supplemental retirement
• Paid holidays
• Paid vacation
• Sick leave

POSITION OVERVIEW

The position may include, but is not limited, to the following:
•   Check and fill buses with fuel, oil, and water.
•   Clean exterior and interior of all MTD vehicles.
•   Operate bus washer and maintain maintenance equipment.
•   Park buses in proper order; delivery and collection of vehicles.
•   Maintenance of District yard.
•   Other duties as assigned.

QUALIFICATIONS

The following are the minimum qualifications, which an individual needs in order to successfully perform the duties and responsibilities of this position:

•   Combination of education, training and experience equivalent to the completion of High School; High School Diploma or GED.
•   Possession of or ability to obtain a Class B driver license with a good driving record.
•   Public Agency/Transit District experience is a plus.
•   Bilingual in Spanish preferred, but not required.
•   Comply with OSHA rules governing cleaning and hazardous waste products; wear protective equipment as provided by MTD.
•   Learn district department policies and procedures.
•   Work well under pressure and complete assignments within tight deadlines.
•   Communicate effectively and clearly in both oral and written form.
•   Excellent interpersonal skills.
•   Demonstrated ability to work well with diverse groups; establish and maintain good working relationships with staff, as well as communicate professionally with passengers and peers with courtesy, diplomacy and tact.

WORKING CONDITIONS

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT

Works in outdoor conditions in facilities yard and buildings areas and sometimes in public city streets. Operates District Vehicles in performance of job duties. Physical and Mental – Hearing and Speaking sufficient to articulate and present information in person and telephone. Vision within normal range with or without correction; sitting or standing for extended periods of time, walking on uneven surfaces; uses hands to handle, feel and operate standard office equipment including work assigned computer, mental capability to use or apply analytical reasoning and concepts, read and interpret documents, Ability to push, pull, and carry a minimum of 50 pounds; observe and interpret people and situations, perform highly detailed on multiple concurrent tasks and work under intensive deadlines. Hazards – Exposure to traffic, fumes, dust, and dirt.

DEMONSTRATED DRIVING RECORD

You will need to submit a copy of your DMV printout (this is called an “H6” California Driver’s History Record). Your record must not have a citation for reckless driving or a citation related to driving under the influence of drugs or alcohol within 10 years of hire. Your DMV record must not have a combination of more than two citations and/or at fault accidents within the last 3 years. Please fax a copy of your DMV H6 printout to the attention of Human Resources at (805) 963-9573.

SELECTION PROCESS

All applications will be evaluated on their related work experience and education qualifications. MTD will invite the most qualified candidates to participate in an oral interview. MTD application MUST be fully completed and must clearly show that the minimum requirements are met. Any questions on application that are unanswered may cause you to be excluded from the selection process. All statements made on an application are subject to investigation and verification. Any invalid applications are subject to disqualification.

EXAMINATION

The examination will include one or more of the following:

• Application Review
• Oral Interview
• Job Knowledge Test

PRE-EMPLOYMENT PROCESS

The process includes a job specific pre-employment physical and drug screening to be completed by an industrial health clinic of MTD’s choice; criminal background and references will also be performed. All offers of employment are conditional upon successful completion of the pre-employment process.

Applicants may submit an online application OR obtain an application at www.sbmtd.gov and submit your application to:

Attn: HUMAN RESOURCES

SANTA BARBARA METROPOLITAN TRANSIT DISTRICT

550 Olive Street, Santa Barbara, CA 93101

Or by email to careers@sbmtd.gov

IMMIGRATION AND CONTROL ACT OF 1986

In order to comply with the provision of this law, all applicants prior to placement, must provide proof of work eligibility and attest that they are a citizen, permanent resident alien, or otherwise authorized to be employed.