Pick-up and drop-off will be available within the mapped zones or designated pick-up points.  Pickup and destination locations must be on streets that are safe and drivable.  

Your ride booking will specify a time window for pickup based on service demand and vehicle availability.  We advise you to reach your pick-up point 5-minutes before your pick-up window.  As it gets closer to the time of your ride, you will receive an updated ETA.  You will also receive a notification when your vehicle as arrived.  Updates are set via the TransLoc app.

All reservations and changes may be made using the TransLoc app, or by calling MTD’s Customer Service Center during regular business hours at 805-963-3366. 

The Wave uses the TransLoc app for turn-by-turn directions for safe and efficient navigation to pick-up and drop-off locations.

The driver will have your exact location based on the information you provided when you scheduled your pick-up. We advise you to reach your pick-up point 5-minutes before your pick-up window. If you miss your ride or believe the driver was unable to locate you, you may call MTD’s Customer Service Center during regular business hours at 805-963-3366.  

Fares are paid upon boarding The Wave. The standard fare is $3.00, and is $1.50 for seniors 65+ and people with disabilities. Fares on The Wave can be paid in several ways: cash in exact change (no change given), debit card, credit card, or contactless payment with a mobile wallet on a smart phone or device. The onboard payment device accepts mag stripe, chip, or contactless enabled bank cards.

Fares can not be paid in advance, and MTD passes, change cards, or UCSB and SBCC student IDs are not valid forms of payment on The Wave.

Fares are nonrefundable, but if you have a question about a transaction or believe you have been charged incorrectly, call MTD Customer Service at 805-963-3366.

When boarding and paying your fare on a Wave trip, you can request a transfer from the driver. This transfer is good for 60 minutes from issuance to board any MTD fixed route bus for free. You are also able to receive an SMS text message with a receipt link that is used as your transfer, just show it to the bus operator when you board the bus–it has the date and time of your transaction, whether you paid by cash or card.

If you are unable to receive SMS text messages, you may request a paper transfer from the Wave operator.

Transfers from MTD buses are not accepted on The Wave.

The Wave van does not have a bike rack and bikes, along with surfboards and large objects, may not be brought aboard The Wave van for safety and due to space limitations.  E-scooters and hoverboards are prohibited. Skateboards must be held or placed on the floor out of the aisle with the wheels up.

No eating or drinking is allowed on The Wave.  Exceptions may be made for medical conditions.

MTD’s Safety Rules for passengers pertain to all modes of MTD transit services. See “Safety Rules” for more information at: https://sbmtd.gov/plan-your-trip/getting-around/

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will wait no more than two minutes. To stay on schedule, the vehicle will depart if you do not show up within the 2-minute waiting period. 

Service animals are always welcome on all MTD transit services, including The Wave, as required by law.  All service animals must be under the control of their owner and either sit on the floor out of the aisle or be held on the passenger’s lap.  Small pets are allowed on MTD transit services in approved carriers only.

For your safety and that of your fellow passengers, The Wave requires all passengers to always wear both the lap belt and shoulder belts, in compliance with applicable state laws. If you need help with your seatbelt, please ask the driver for assistance.

You may call MTD’s Customer Service Center during regular business hours at 805-963-3366.

Call 805-963-3366 to schedule your trip through MTD’s Customer Service Center. The agent will be able to give you an estimated vehicle arrival time, along with confirming your pick-up and drop-off locations.

The Wave vehicles, like MTD buses, have distinctive coloring and graphics. In addition, the app notifications will provide the vehicle number you are expecting as your ride approaches. MTD drivers will be in an MTD uniform and have MTD ID Badges.

The Wave vehicles are equipped with wheelchair ramps and can accommodate wheelchairs and three-wheeled scooters that comply with the Americans with Disabilities Act guidelines. Each Wave vehicle can accommodate one mobility device at a time.