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What’s The Wave?
The Wave is the name for Santa Barbara MTD’s flexible on demand microtransit service. Santa Barbara MTD has funding to pilot this service for a limited time.
Watch the how-to video below for simple, easy set-up of the Transloc app
What is microtransit?
Microtransit is a flexible, on-demand, curb-to-curb service providing trips between any two points in a specified zone for a flat fare. Riders order a ride on the Transloc app, or by calling MTD’s Customer Service Center. Much like a rideshare app, the rider will make a ride reservation by selecting their pick-up and drop-off locations within the service zone.
Who can ride this service?
This service is open to the general public, not just seniors and people with disabilities. Children 14 and over can ride The Wave unaccompanied. It is up to parents to determine if their teen is ready to ride alone. All passengers under the age of 14 must be accompanied by an adult. ALL CHILDREN MUST be “properly secured…in an appropriate child passenger restraint system or safety belt meeting applicable federal motor vehicle safety standards.” Per California vehicle code 27360.5, if a child age 8 through 15 needs a booster to fit the seat belt correctly, they need one to ride The Wave. In compliance with California law, all passengers under age 8 must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. Caregivers must provide an appropriate safety seat and install it in the vehicle. Unfortunately, while drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation.
Where does it serve?
The zone includes an area bounded by Patterson to the east, Cathedral Oaks to the north, Los Carneros to the west, and 101 to the South. The housing and business park areas on either side of Los Carneros south of the freeway are also included.
Additionally, specific points at the following locations are available for drop off or pickup: Goleta Amtrak Station, Santa Barbara Airport, UCSB Bus Loop, Elings Hall stop, Isla Vista Community Center, Goleta Valley Community Center, and El Colegio & Embarcadero del Mar outbound stop.
To see a full size map of the pickup areas, click here.
How much is the fare and how do you pay?
The standard fare is $3.00, and is $1.50 for seniors 65+ and people with disabilities. Microtransit riders transfer free to any MTD fixed route within one hour and will be provided a transfer by the driver upon request. Riders pay via contactless payment using a mobile wallet or contactless bank card. Cash fares with exact change are accepted upon boarding. Fares may not be pre-paid.
When does it operate?
The initial pilot program service hours will be 10:00 am – 6:00 pm Tuesday – Saturday and are subject to change pending MTD Operator availability. Service hours will be updated on The Wave website and on the TransLoc app, including any future extension of service hours or additional days.
How do I book a ride?
Download the TransLoc app or call the Transit Center to book a ride:
805-963-3366.
Watch the video below for a step by step on how-to-ride The Wave from start to finish
Frequently Asked Questions
Pick-up and drop-off will be available within the mapped zones or designated pick-up points. Pickup and destination locations must be on streets that are safe and drivable.
Your ride booking will specify a time window for pickup based on service demand and vehicle availability. We advise you to reach your pick-up point 5-minutes before your pick-up window. As it gets closer to the time of your ride, you will receive an updated ETA. You will also receive a notification when your vehicle as arrived. Updates are set via the TransLoc app.
All reservations and changes may be made using the TransLoc app, or by calling MTD’s Customer Service Center during regular business hours at 805-963-3366.
The Wave uses the TransLoc app for turn-by-turn directions for safe and efficient navigation to pick-up and drop-off locations.
The driver will have your exact location based on the information you provided when you scheduled your pick-up. We advise you to reach your pick-up point 5-minutes before your pick-up window. If you miss your ride or believe the driver was unable to locate you, you may call MTD’s Customer Service Center during regular business hours at 805-963-3366.
The Wave van does not have a bike rack and bikes, along with surfboards and large objects, may not be brought aboard The Wave van for safety and due to space limitations. E-scooters and hoverboards are prohibited. Skateboards must be held or placed on the floor out of the aisle with the wheels up.
No eating or drinking is allowed on The Wave. Exceptions may be made for medical conditions.
MTD’s Safety Rules for passengers pertain to all modes of MTD transit services. See “Safety Rules” for more information at: https://sbmtd.gov/plan-your-trip/getting-around/
You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will wait no more than two minutes. To stay on schedule, the vehicle will depart if you do not show up within the 2-minute waiting period.
Service animals are always welcome on all MTD transit services, including The Wave, as required by law. All service animals must be under the control of their owner and either sit on the floor out of the aisle or be held on the passenger’s lap. Small pets are allowed on MTD transit services in approved carriers only.
For your safety and that of your fellow passengers, The Wave requires all passengers to always wear both the lap belt and shoulder belts, in compliance with applicable state laws. If you need help with your seatbelt, please ask the driver for assistance.
You may call MTD’s Customer Service Center during regular business hours at 805-963-3366.
Call 805-963-3366 to schedule your trip through MTD’s Customer Service Center. The agent will be able to give you an estimated vehicle arrival time, along with confirming your pick-up and drop-off locations.
The Wave vehicles, like MTD buses, have distinctive coloring and graphics. In addition, the app notifications will provide the vehicle number you are expecting as your ride approaches. MTD drivers will be in an MTD uniform and have MTD ID Badges.
The Wave vehicles are equipped with wheelchair ramps and can accommodate wheelchairs and three-wheeled scooters that comply with the Americans with Disabilities Act guidelines. Each Wave vehicle can accommodate one mobility device at a time.
HAGA CLIC EN LOS BOTONES A CONTINUACIÓN PARA DESCARGAR LA APLICACIÓN AHORA
¿Qué es The Wave?
The Wave es el nombre del servicio de microtránsito flexible y a demanda del MTD de Santa Bárbara. El MTD de Santa Bárbara cuenta con fondos para implementar este servicio en forma piloto por tiempo limitado.
Mire el video instructivo a continuación para una configuración simple y fácil de la aplicación Transloc
¿Qué es el microtránsito?
El microtránsito es un servicio flexible, a demanda y de puerta a puerta que ofrece viajes entre dos puntos en una zona específica por una tarifa fija. Los pasajeros solicitan un viaje a través de la aplicación Transloc o llamando al Centro de Atención al Cliente de MTD. Similar a una aplicación de viajes compartidos.p, the rider will make a ride reservation by selecting their pick-up and drop-off locations within the service zone.
¿Quién puede usar este servicio?
Este servicio está abierto al público en general, no solo a personas mayores y personas con discapacidad. Los niños de 14 años o más pueden viajar en The Wave sin compañía. Los padres deben determinar si su hijo adolescente está listo para viajar solo. Todos los pasajeros menores de 14 años deben estar acompañados por un adulto. TODOS LOS NIÑOS DEBEN estar “correctamente sujetos… en un sistema de retención infantil o cinturón de seguridad apropiado que cumpla con las normas federales de seguridad de vehículos motorizados aplicables”. Según el código de vehículos de California 27360.5, si un niño de 8 a 15 años necesita un asiento elevador para que el cinturón de seguridad se ajuste correctamente, lo necesita para viajar en The Wave. De conformidad con la ley de California, todos los pasajeros menores de 8 años deben viajar en un sistema de retención infantil (CRS) apropiado, como un asiento de seguridad o un asiento elevador; y todos los pasajeros menores de 2 años deben viajar en un asiento de seguridad orientado hacia atrás apropiado. Los cuidadores deben proporcionar un asiento de seguridad apropiado e instalarlo en el vehículo. Lamentablemente, aunque los conductores pueden proporcionar información.
¿Dónde presta servicio?
La zona incluye un área delimitada por Patterson al este, Cathedral Oaks al norte, Los Carneros al oeste y la autopista 101 al sur. También se incluyen las zonas de viviendas y parques empresariales a ambos lados de Los Carneros, al sur de la autopista.
Además, se encuentran disponibles puntos específicos para dejar o recoger pasajeros en las siguientes ubicaciones: estación de Amtrak de Goleta, aeropuerto de Santa Bárbara, circuito de autobuses de UCSB, parada de Elings Hall, centro comunitario de Isla Vista, centro comunitario del valle de Goleta y parada de salida de El Colegio y Embarcadero del Mar.
Para ver un mapa de tamaño completo de las áreas de recogida, haga clic aquí..
¿Cuánto cuesta la tarifa y cómo se paga?
La tarifa estándar es de $3.00 y de $1.50 para personas mayores de 65 años y personas con discapacidad. Los usuarios de microtránsito pueden hacer transbordo gratis a cualquier ruta fija de MTD en una hora y el conductor les proporcionará un transbordo si lo solicitan. Los usuarios pagan sin contacto con una billetera móvil o una tarjeta bancaria sin contacto. Se aceptan pagos en efectivo con el cambio exacto al abordar. No se pueden pagar por adelantado.
¿Cuándo opera?
El horario inicial del programa piloto será de 10:00 a. m. a 6:00 p. m., de martes a sábado, y está sujeto a cambios según la disponibilidad del operador de MTD. El horario se actualizará en el sitio web de The Wave y en la aplicación TransLoc, incluyendo cualquier extensión futura del horario o días adicionales.
¿Cómo reservo un viaje?
Descarga la aplicación TransLoc o llama al Centro de Tránsito para reservar un viaje: 805-963-3366.